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Facebook – is it worth paying for popularity?

There’s no denying that Facebook holds a distinct presence in social networking, which is more than likely due to it’s constant reinvention and steady stream of new features. These new features serve a purpose. They help keep it fresh, newsworthy and at the forefront of our minds – which is exactly what a social networking site should strive to be.

But with constant change also comes constant upheaval (and occasional backlash). The 2011 introduction of the timeline, for example, was the cause of many a disgruntled outburst from dis-satisfied users who immediately missed the familiarity and comfort of the tried and true, old-school β€œwall”. Outraged that a free service had changed without consulting them first, presumably.

Since founding the site in 2004, Zuckerberg and his team have reportedly built up it’s worth to over $1 billion, and their increasing efforts to monetise have become less and less subtle. In … [Read More]

Un-sociable media, LOL?

How did you spend your lunch hour? On Twitter, on Facebook? Or maybe you took a photo of your sandwich with Instagram. These days, social media rules the (communication) waves.

Click on image for original source

If you can contact your recipient by the click of a mouse, why would you bother to phone or, heaven forbid, arrange a meeting? Offering users the opportunity to avoid face to face interaction, social media channels are at risk of breeding an anti-social generation.

Participation in social activity, in real time, is key to human development – it helps us judge characters and form relationships. No app or hashtag is powerful enough to simulate this experience.

Facial expression πŸ™‚ and vocal intonation are all lost through social media channels, and to some extent, so is your right of reply. Would you ever just get up and leave a meeting without explanation or hang … [Read More]

Once upon a timeline….

Apparently more people in the world have Facebook than they do kettles. I don’t know whether this is true or not but I want to believe it. I have a kettle and I have Facebook – this must mean that I’m a fully fledged member of the twenty-first century. Admittedly I couldn’t live without either. Well, perhaps that’s not quite true. Given the choice I’d keep the kettle – I wouldn’t be able to face the world, let alone Facebook without a cup of tea at 8am.

Whether you resisted or embraced the change, everyone of Facebook’s 900 million users has now been moved over to the new timeline format. I’m getting used to it. I think it’s rather good actually. People moan – they always do when Facebook alters/is temporarily unavailable. Perhaps Facebook deprivation is a greater torture than tea/coffee deprivation?

Timeline does offer the user a greater control … [Read More]

Don’t go changing…three words that don’t apply online

Don’t go changing. The first three words of a famous song might provide sound advice in matters of the heart, but they make absolutely no sense at all when it comes to business.

And it is certainly true when it comes to doing business online. Standing still online is never an option.

Change is good. Change is what we should all embrace.

Yes, I know, that’s all well and good in theory but when it comes to practice we all have a certain amount of fear and loathing when it comes to change.

If we encounter something new when we ae expecting the familiar, our first impressions are not always positive. In fact, they can be downright hostile.

That is just as true online, witness the fall-out from any new developments and announcements from our favourite search engines or social networking sites. Twitter’s recent announcement on the “open exchange of [Read More]

Do you like your customers?

The customer is always right. But do you have to like them too?

Social networking has changed the way many firms handle customer service. And those same social networking sites have given other firms the type of PR headaches they have spent years studiously trying to avoid.

Learning how to make best use of social networking sites is vitally important these days. A growing number of companies are taken a carefully considered and measured approach to using social media channels to interact with their customers…and even to like them.

Customer engagement has never been so easy...or so immediate

These companies are actively engaging in a very public conversation with people who buy their products and services, causing a mini revolution in terms of traditional customer service.

Social networking is revolutionising customer service. There are more and more examples of companies using Twitter to deal with individual customer complaints and get … [Read More]